Refund Policy
Last updated: 17 June 2026
Our approach
We want every LuxePassport box to be worth keeping. If something goes wrong, we'll make it right. This policy explains when and how refunds apply to the one-time founding box.
Cancelling before dispatch
Because Issue Nº 01 is dispatched in August 2026, you can cancel any time before it is dispatched and receive a full refund. Just email info@luxepassport.co.uk and we'll refund the £65 to your original payment method.
14-day cooling-off period
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of purchase. As the box ships later, exercising this right simply means a full refund before dispatch.
Damaged items
If an item arrives damaged, email us within 14 days of receiving your box with a photo. We'll send a replacement or issue a refund for the affected item — you don't need to return damaged goods.
Non-delivery
If your box hasn't arrived within 10 working days of the dispatch date, contact us. We'll investigate with Royal Mail and, if it's confirmed lost, send a replacement or issue a full refund.
Incorrect items
If you receive items that don't match your order, contact us within 14 days and we'll put it right.
Change of mind after dispatch
Once your box has been dispatched, because it contains perishable food and curated goods we're generally unable to accept returns purely for change of mind. This does not affect your statutory rights or the cancellation right above (which applies before dispatch).
Allergies & dietary requirements
The box may contain food items including common allergens. Ingredient information is provided with food items. If you have severe allergies, please contact us before purchasing so we can advise.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact
For any refund query, email info@luxepassport.co.uk. We respond within one working day.